Your data, handled with clarity.

This website is operated on behalf of Fit Pro Repairs, a vehicle servicing and repair business. The website and associated digital systems, including booking and communication tools, may be managed and maintained by a third-party service provider acting on behalf of Fit Pro Repairs.

References in this Privacy Policy to 'we', 'us', or 'our' refer to Fit Pro Repairs as the provider of automotive services, except where the context indicates the operation of the website and supporting systems, which may be handled by authorised service providers acting under instruction.

This Privacy Policy, together with our Terms and Conditions, explains how personal data is collected, used, and processed when you access or use the website, submit enquiries, make bookings, or otherwise interact with us.

In this Privacy Policy, references to 'you' and 'your' mean you, the individual using the website, contacting us, or requesting services.

If you are under the age of 18, you must not use this website or provide personal data to us. By using the website, you confirm that you are at least 18 years of age.

By accessing or using the website, submitting information, or interacting with us, you agree to the collection and use of your personal data in accordance with this Privacy Policy.

We may collect and process personal data about you in several ways, depending on how you interact with us. This includes information you provide directly to us, information we collect automatically when you use the website, and information we may receive from third parties.

When we process your personal data, we rely on lawful bases under the UK GDPR, including consent, performance of a contract, compliance with legal obligations, and our legitimate interests.

You may provide personal information to us when you complete forms on our website, request a quote, make a booking, communicate with us via phone, email, WhatsApp, or chatbot, or otherwise engage with our services.

This information may include your name, contact details such as email address and telephone number, address, vehicle details including registration number, make and model, and details of the service you require. You may also provide additional information when communicating with us, including messages, queries, or feedback.

We use this information to respond to your enquiries, manage your booking, provide services, and communicate with you regarding your vehicle or service request. The lawful basis for this processing is typically the performance of a contract or steps taken at your request before entering into a contract, and in some cases your consent.

When you access and use our website, we may automatically collect certain technical information about your device and browsing activity. This may include your IP address, browser type and version, operating system, device type, time zone setting, referral source, pages visited, and the time and duration of your visit.

We may also collect information about how you interact with our website, including clicks, navigation paths, and usage patterns. This information helps us understand how users engage with our website, improve functionality, enhance user experience, and ensure security.

The lawful basis for this processing is our legitimate interest in maintaining and improving our website and services.

If you contact us or interact with our systems, we may keep records of that communication. This includes emails, telephone conversations where recorded, chatbot interactions, and messages sent via platforms such as WhatsApp.

We use this information to manage your enquiry, provide customer support, confirm bookings, suggest alternative services where necessary, and improve the quality of our services. The lawful basis for this processing is our legitimate interest in providing efficient customer service and, where applicable, the performance of a contract.

We may receive information about you from third-party service providers where necessary to deliver our services. This may include vehicle data providers, payment processors, website hosting providers, and communication platform providers.

For example, where you enter your vehicle registration, we may use third-party systems to retrieve vehicle details. Where payments are processed, your data may be handled by secure payment providers. We ensure that any third parties we work with process your data in accordance with applicable data protection laws.

We use your personal data for a range of purposes related to the operation of our business and the provision of our services. These purposes include processing and managing bookings, communicating with you about your vehicle or appointment, confirming availability, suggesting alternative options where required, and providing customer support.

We may also use your data to improve our website and services, analyse usage trends, ensure security, prevent fraud, and comply with legal obligations. Where you have provided consent, we may also send you marketing communications, although you may opt out at any time.

In order to provide services through this website, your personal data may be shared between Fit Pro Repairs as the service provider and authorised service providers supporting the operation of the website and communication systems.

Fit Pro Repairs acts as the data controller in relation to your vehicle service, booking, and customer interaction data. The website and associated systems may be managed by a third-party provider acting as a data processor, who processes personal data only on behalf of and under the instructions of Fit Pro Repairs.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

Our website uses cookies and similar technologies to distinguish you from other users, improve your browsing experience, and analyse website traffic. Cookies are small text files stored on your device when you visit a website.

We use cookies to enable essential functionality, remember your preferences, and collect analytical data about how the website is used. You can control or disable cookies through your browser settings, although this may affect website functionality.

For more information, please refer to our Cookie Policy.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. These measures include secure servers, encryption where appropriate, and restricted access to personal data.

However, the transmission of information over the internet is not completely secure, and we cannot guarantee the absolute security of your data. You provide your information to us at your own risk.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing services, maintaining records, and complying with legal obligations.

In some cases, we may retain data for longer periods where required for legal, accounting, or regulatory purposes.

Under data protection laws, you have a number of rights in relation to your personal data. These include the right to request access to your data, request correction of inaccurate data, request deletion of your data, restrict or object to processing, and request data portability.

You also have the right to withdraw consent where processing is based on consent. If you wish to exercise any of your rights, you may contact us using the details provided on our website.

You also have the right to lodge a complaint with the Information Commissioner's Office.

Our website may contain links to third-party websites. These websites operate independently of us and have their own privacy policies. We are not responsible for the content or privacy practices of such websites.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will be posted on this page and will take effect immediately upon publication.